.vld-overlay,.vld-shown{overflow:hidden}.vld-overlay{bottom:0;left:0;position:absolute;right:0;top:0;-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:none;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;z-index:9999}.vld-overlay.is-active{display:-webkit-box;display:-ms-flexbox;display:flex}.vld-overlay.is-full-page{z-index:9999;position:fixed}.vld-overlay .vld-background{bottom:0;left:0;position:absolute;right:0;top:0;background:#fff;opacity:.5}.vld-overlay .vld-icon,.vld-parent{position:relative}.ql-toolbar .ql-file:before{font-family:Font Awesome\ 5 Free;content:"\f15b";font-weight:600}.suspended-border{border:2px solid red}.hold-border{border:2px solid gold}.tech-hold-border{border:2px solid #f0f}.banner-text{position:relative;top:5px;font-size:15px}.nav-item a{padding-left:0!important}.nav-link{display:block;padding:0 0}.incognito-mode{border:2px solid #4a4a4a;border-radius:4px;padding:1rem}.top-8{top:8px}.private-ticket{right:13px;top:8px}.multiselect__tags{min-height:40px;padding:8px 40px 0 8px;border-radius:4px}.multiselect__input{margin-bottom:0}.multiselect__placeholder{padding-top:0;margin-bottom:0}.sensitive-ticket-banner{background-color:#ffebee;color:#c62828;padding:10px;margin:10px 0;border-radius:4px;border-left:4px solid #c62828;font-weight:700}.escalated-banner{background-color:#dc3545;color:#fff;font-weight:700;border-radius:4px}.escalated-banner,.waiting-customer-banner{padding:5px 10px;text-align:center;margin-bottom:10px}.waiting-customer-banner{background-color:#ffecb3;color:#f57f17;background-color:#fff3cd;color:#856404;padding:10px;margin:10px 0;border-radius:4px;border-left:4px solid #ffc107;font-weight:700}